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Refund tool for E-ticket from the cash desk perspective

As you can see on your POS system, we have activated a new feature, “Refund Online Sales”, to make your online refunds easier and faster. Please have a look at the following pictures.

For numbered representations​

First select the representation in your POS system and then select the seat/ticket you wish to refund and release.

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Click on “Refund Online sale” and you will see the new window.

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Please refer to the point “Fulfillment of the request” below.

For unnumbered representations and from the back office​

First go to the menu with the three dots ... and select “Refund e-ticket”.

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Then scan the QR code on the e-ticket.

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If you do not have a QR code or are in the back office and not at the cash desk, please enter the URL to the e-ticket in the field and click OK.

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After scanning, the same window appears for entering the refund details as in the previous example for numbered representations.

Fulfillment of the request​

Please select the seat for which you would like a refund and then go to “Reason for refund”.

  1. click here for a full refund
  2. for a partial refund, select the seats individually
  3. indicate the reason that will be communicated to the credit card payment system.

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4 [OPTIONAL] Enter the e-mail address of the person who should receive the confirmation of the refund 5.Finally click on the “Refund request” button

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success

When you click on this button, we will receive the confirmation link and then we will check it (4-eyes principle) and make the refund.