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Issue : a printer (Boca) is not printing and appears in red on the iPad/tablet

  • Start the ipad settings and determine on which WiFi the ipad is connected: it must be on AT_POS and not on the cinema network

If a connection to AT_POS is not possible, perform these checks before continuing.

  • Click on the house logo to refresh page

  • Check the settings, if AT_POS still unavailable → Exit Settings and Pic2Shop.

  • Unplug the power cable (a black cable) from the RaspberryPI, wait 10 seconds and reconnect it

  • wait until the Boca prints the automatic ticket (with the rpi name and the QR-Code)

  • Click on WiFi AT_POS (hold down /pressed, disconnect and reconnect)

  • Start the app (Pic2Shop), check that the printer is displayed in green on ADT Kasse, click on tonight’s show and try to sell the tickets that could not be sold before.